Repair - Shoulder Straps Replacement

Repair - Shoulder Straps replacement

Regular price$65.00

  • In stock, ready to ship
  • Inventory on the way
  • Free shipping to US, $35 international

Although our bags are built to last - Even the best things in life sometimes need a little love.  If your bag has exceeded its 1 year warranty and your straps have reached the end of their life - don't throw your bag away.  We can replace both straps on your Metier or Troubadour! We applaud you for choosing an option that is kinder for the planet. 

Purchase this listing, to alert us that it's en route. Keep an eye in your email (check your spam too!) within 24 hours for a pre-paid USPS shipping label.


Wash your bag  (we will NOT accept unwashed bags for repair. Unwashed bags will be returned at the owners expense):

    1. Empty the contents of the bag - check all the pockets.  We cannot be held responsible for items left inside of bags.
    2. Pull the lining to the outside.
    3. Vacuum out the inside bottom lining - this is where all the gunk collects and is the entry point that we will need to access to open your bag and repair it.
    4. Add a tablespoon of laundry soap to the washer.
    5. Throw your bag in the washing machine on gentle cycle (yes, we promise you won't hurt it a bit!)
    6. Hang it to dry. (Do not put your bag in the dryer or dry-clean.)
    7. Then box the bag up, affix pre-paid label to the outside and hand to your USPS mail person. 

 We will replace BOTH straps unless you specify otherwise, and return it to you within 3 weeks. 


Customer Reviews

Based on 5 reviews
Katrina Kennedy
as good as new!

My teal Metier tote is my go-to and I get compliments from random strangers all the time on this bag. I purchased it from a boutique in Portland, OR in 2015. Nine years later, the straps became quite worn and cracked at the shoulder turn and I was so relieved I could send in for a fix. In the recent years I have added 2 more Crystalyn Kae bags - making a total of 4 in my collection. I am so glad they have a repair service!

katharine h.
Thank you for New straps!

Love my metier bag and have for years!! Now with new straps my shoulders won't be pinched. Thank you

Kelly W.
Bag like new!

Love love love my Metier bag, and after 7 years it 'earned' new straps! I love that I can get new straps instead of a whole new bag. The bag just returned home and it looks great, like new!! Thanks so much!!!

gorgeous purse, great service

I have two CrystalynKae handbags and I love them both. They are beautiful, practical, and sturdy. In addition, the company is responsive and friendly.

Mika Dashman
strap replacement and workshop tour

Hi Crystalyn. It was great to meet you and it was delightful to see your work-space. I'm very happy with my new strap but I was surprised that you used a different color thread than what you used on the rest of the bag. I'm sure no one but me will ever notice the difference, but my preference would have been for matching thread.
Be well and have a great summer!

How to machine wash your bag?

jump to the instructions

Why are Crystalyn Kae bags made in the USA?


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