Although our bags are built to last - Even the best things in life sometimes need a little love. If your bag has exceeded it's 1 year warranty and your straps has reached the end of it's life - don't throw your bag away. We can replace the straps on your Metier or Troubadour! We applaud you for choosing an option that is kinder for the planet.
Purchase this listing, to alert us that it's en route. Then:
Wash your bag (we will NOT accept unwashed bags for repair. Unwashed bags will be returned at the owners expense):
- Empty the contents of the bag - check all the pockets. We cannot be held responsible for items left inside of bags.
- Pull the lining to the outside.
- Vacuum out the inside bottom lining - this is where all the gunk collects and is the entry point that we will need to access to open your bag and repair it.
- Add a tablespoon of laundry soap to the washer.
- Throw your bag in the washing machine on gentle cycle (yes, we promise you won't hurt it a bit!)
- Hang it to dry. (Do not put your bag in the dryer or dry-clean.)
Ship the bag with delivery confirmation/ tracking to:
Crystalyn Kae att: REPAIRS
254 36th Street
Unit 5, Suite C555, Box #56
Brooklyn, NY 11232-2401
Please allow 3 - 4 weeks for repairs.
Free shipping on orders over $150 to USA. International shipping calculated at checkout