Repair - Shoulder Straps Replacement

Repair - Shoulder Straps replacement -

Service Type
Regular price$75.00
/
  • In stock, ready to ship
  • Backordered, shipping soon

Dimensions:

Closure Type

Carry Options:

  • Shoulder strap

  • Shipping is FREE on orders over $75 anywhere in the United States.
  • $35 USD flat fee for International Shipping
  • Returns and exchanges are happily accepted within 14 days of receipt.

Returned bags must be in unused condition, and cost of returned items will be deducted from the refunded purchase price. See our FAQ page for more details.

👜 Strap Replacement – Metier & Troubadour Totes

Give Your Favorite Bag a Fresh Start. Your Metier or Troubadour tote has been by your side for years—maybe even earning compliments from strangers or tagging along through big life moments. If the straps have started to wear or crack, we can replace both and help your favorite bag feel as good as new again.


🧵 How It Works:

  1. Purchase this listing (choose your repair option below)

  2. Receive a prepaid USPS shipping label within 24 hours (check spam just in case)

  3. Clean your bag (see steps below)

  4. Send it in—we’ll take care of the rest and return it to you within 3 weeks


🧼 Before You Ship:

  • Empty all pockets

  • Pull the lining out and vacuum the base

  • Machine wash gently – cold water, hang dry only

If your bag arrives unwashed, we’ll either return it at your expense or charge a $50 Spa Treatment fee before proceeding.


✨ Repair Options:

🧰 Standard Strap Replacement – $75

You wash the bag, we replace the straps. A great option if you’re already familiar with how to care for your bag at home.

🧼 Strap Replacement + Spa Treatment – $125

Let us handle the deep clean for you. This option includes vacuuming, stain spot treatment, and machine washing before we repair the straps—ideal if you don’t have a washer or just want a little extra care.


💡 A Few Notes:

  • We’ll replace both straps unless you request otherwise.

  • If your bag is vintage or shows signs of deeper wear, we’ll contact you with options to ensure your repair holds up beautifully.

  • Thread color may vary slightly—feel free to leave a note at checkout if you'd like us to match it as closely as possible.


💬 What Customers Say:

"Love love love my Metier bag... now with new straps my shoulders won't be pinched!"
"Seven years in—and it earned new straps!"
"So relieved I could send it in for a fix. It looks like new!"

Because when a bag is this good, it’s worth repairing—not replacing.

How to machine wash your bag?

jump to the instructions

Why are Crystalyn Kae bags made in the USA?

FIND OUT HERE

Customer Reviews

Based on 5 reviews
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K
Katrina K.
as good as new!

My teal Metier tote is my go-to and I get compliments from random strangers all the time on this bag. I purchased it from a boutique in Portland, OR in 2015. Nine years later, the straps became quite worn and cracked at the shoulder turn and I was so relieved I could send in for a fix. In the recent years I have added 2 more Crystalyn Kae bags - making a total of 4 in my collection. I am so glad they have a repair service!

k
katharine h.
Thank you for New straps!

Love my metier bag and have for years!! Now with new straps my shoulders won't be pinched. Thank you

K
Kelly W.
Bag like new!

Love love love my Metier bag, and after 7 years it 'earned' new straps! I love that I can get new straps instead of a whole new bag. The bag just returned home and it looks great, like new!! Thanks so much!!!

A
Anonymous
gorgeous purse, great service

I have two CrystalynKae handbags and I love them both. They are beautiful, practical, and sturdy. In addition, the company is responsive and friendly.

M
Mika D.
strap replacement and workshop tour

Hi Crystalyn. It was great to meet you and it was delightful to see your work-space. I'm very happy with my new strap but I was surprised that you used a different color thread than what you used on the rest of the bag. I'm sure no one but me will ever notice the difference, but my preference would have been for matching thread.
Be well and have a great summer!

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