Bag Repairs and Warranty Support
Crystalyn Kae bags are built to last. Every piece is made in small batches in our Seattle and NYC workshops, where Crystalyn personally oversees production and restoration. Whether it’s your first or your forever bag, we’re here to support it through years of daily use.
Our Quality Commitment
Every bag includes a 1-year warranty for construction or material defects. After that, we offer affordable repair options for the life of your bag—including zippers, straps, and hardware.
🔩 What we use:
We source rare and vintage fabrics in partnership with FabScrap and NYC’s Garment District. Our hardware and zippers are industrial-strength, reinforced, and road-tested for real life. Every component is chosen to support longevity, sustainability, and style.
🛠️ Repairs:
Need a zipper or strap replaced? No problem. Order a repair here:
All we ask is that you clean your bag before sending it in—here’s how, or you can select our Spa Treatment during checkout and we’ll take care of it for you.
🧼 How to Clean Our Bags
Spills happen—but our coated canvas and vintage textiles are built to bounce back. Here’s how to wash, spot clean, or refresh your bag for years of use:
