We stand by our work(wo)manship and offer a limited lifetime guarantee: we will repair or replace your bag free of charge within the first year of your purchase if any defect is found. Or if your bag is older than one year, our lifetime guarantee allows you to send it back to us for repairs.
Choose from our options below (or if something else needs attention that's NOT on the list - get in touch. We are happy to help!)
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Let customers speak for us
FAQs
Yes! Every Crystalyn Kae bag is handcrafted start to finish in our Seattle workshop. We use restored vintage sewing machines, reinforced stitching, and small-batch production to ensure your bag lasts for years of daily use.
👉 Learn more about our Made in USA craftsmanship →
Yes — many of our bags are made from glazed coated canvas, a water-resistant material designed to go straight into the washing machine. It won’t peel or flake like imitation leathers, and it looks better with every wash.
👉 See which bags are machine washable →
Yes — our vintage and midcentury upholstery fabrics were originally designed for cars, planes, and furniture. Because we make them in small batches, no two runs are exactly alike. That means your bag is as unique as your style.
👉 Shop our vintage fabric bags →
4. Do you offer repairs if my bag wears out?
Absolutely. We design our bags to be repairable, not disposable. If your straps or zippers ever need refreshing, we’ll bring your favorite bag back to life so you can keep carrying it for years to come.
👉 See our repair policy →