Contact Us

Have a burning question?

Have a burning question about sold-out bags, shipping prices, returns or repairs? You might want to check out our Customer Service FAQ page where you can quickly find the answer.

Want to visit our Seattle workshop?

You can book an appointment here. (You can also book a virtual shopping appointment, no matter where you live!)

BOOK AN APPOINTMENT TO VISIT OUR SEATTLE WORKSHOP!

Appointments are available both for virtual and in person appointments. Click below and choose your time.

Have questions about the guarantee?

If anything goes wrong, we are here for you! Here's the link with more info about guarantee we offer, hardware we use and even our Quality Commitment!  

Still need to know more or have a suggestion?

We'd love to hear from you!
You can call or text us at 212-390-1710 or email us via the form below!