Returns and exchanges are happily accepted within 14 days of receipt. Returned bags must be in unused condition. 

 Log into your account and select 'return' or 'exchange' and follow the instructions. Return shipping postage is the customers responsibility. You can choose for us to email a return label and deduct from your refund total, or you can ship on your own.  If you choose to ship using your own method, be sure to include insurance, tracking and delivery confirmation. 

Once your return is accepted, your original method of payment will be refunded, within 4 business days.  We cannot accept returns from other retailers and we do not offer returns/refunds on *final sale* items from our occasional sample sales. We reserve the right to refuse a return for any reason.

All bags are carefully created to order, and will ship within 1 week, except where specified.  If you need your bag sooner, please get in touch!

hipping is FREE on orders over $75 anywhere in the United States. You will be sent a tracking number in a separate email from USPS after your order has shipped. 

Shipping to USA:
up to $35 =  First Class Mail $6
$35.01 - $74.99 = 8
$75+ up = FREE SHIPPING! 
Priority 2-3 day shipping $14
Express Mail  $40

International Priority  8-12 business days (Outside of US):
$35

International Express 6-8 business days (Outside of US):
$65International Duties, tariffs and fees vary by country and are the responsibility of the customer

Yes! During checkout, use the gift recipient's address as the shipping address. We will wrap it in pretty tissue and include a gift receipt and a message of your choice. Just let us know!

Please note: If your gift recipient wants to exchange their bag for something different, no problem! Just have them get in touch within 14 days and we will take care of them!

We are passionate about making limited-edition designs with rare fabrics that often can not be replicated. Usually this means that if the bag says 'sold out', we no longer have any more of the fabric featured on this style.  If there is a possibility of the bag being made again at a later date, there will be a button that says "notify me".  We will email you if/when we bring it back.  If you see something you simply cannot live without, and would be willing to make substitutions, please contact us and start the conversation! 

Not often! Our bags and accessories are made with the utmost of care in small batches.

We offer three big sales a year: near Mother's Day in May, in July and on Black Friday in November.  You'll hear about them if you've subscribed to our newsletter. Once subscribed, you'll get first notification of sales, and you'll get a secret 20% off code for your entire birthday month.   If you join our loyalty club, you'll earn points towards future purchases for every purchase and product review you write.

Yes! Color display can vary from screen to screen - which is why you can order a set of swatches here.  

Sales tax is charged for orders shipped to WA addresses, as required by applicable laws.

Yes, we love working with independent boutiques and want to hear from you! Please give us a call at 212-310-1710 or contact us with your reseller ID # and tell us about your store!

Yes! If your bag needs a little TLC, we’ve got you.

We will repair your bag free of charge within the first year if there’s an issue related to construction or materials. After that, we offer repairs for a reasonable fee—this includes hardware, strap, and zipper replacements for the life of your bag.

🧼 A Few Important Notes:

We do not accept unannounced returns.

before sending it in. (Unwashed bags will be returned or charged a cleaning fee.)

not cover normal wear and tear, misuse, or damage caused by third-party repairs or modifications.

Yes! Just follow these 4 easy steps:

1. Empty the contents of your bag and pull the lining to the outside.
2. Add a tablespoon of laundry soap to the washer.
3. Throw your bag in the washing machine on gentle cycle.
4. Hang it to dry. (Do not put your bag in the dryer or dry-clean.)

You can spot clean with any household multi-purpose cleaner. You can also use shoe polish to freshen the sheen on your bag, and any scuff marks can often be removed by applying a bit of rubbing alcohol with a cotton swab.

Yes! Crystalyn personally oversees hand craftsmanship from start to finish in the USA: with workshops in New York City and Seattle, WA.