If you encounter a problem, we will repair your bag free of charge within the first year. For a minimal cost, we will replace or repair hardware and zippers for the life of your bag. Please call us at 212-390-1710 to arrange your bag repair.
The fine print:
No returns for repair will be accepted without pre-authorization, and must be washed before sending. All shipping charges related to repairs will be the responsibility of the customer. Guarantee does not include cases of normal wear and tear, abuse or misuse - accidental or otherwise - nor alterations, modifications or repairs by customer or third parties. We cannot be held responsible for personal property damage or injury as a result of use of our products.