FAQ Frequently Asked Questions
are your bags made in the USA? Yes! Every single bag I make is created from start to finish in Seattle, Washington. I wouldn't have it any other way. Find out more about me and my creation process here. are your bags sturdy? Absolutely! I design bags for beauty and functionality, using an industrial sewing machine. Zipper seams are triple-reinforced, and the entire bag is sewn with 45 lb. strength thread. My bags are sturdy, they do great in the rain, and you can even throw them in the washing machine! (see below) how quickly will my order ship? Very quickly! Your order will ship within 1 business day via USPS Priority Mail with delivery confirmation. Shipping is FREE to anywhere in the United States. You will be sent a tracking number in a seperate email from USPS after your order has shipped. do you offer baby bag?I offer 3 styles of bags that are spacious and washable, that work great as a baby bag: the Charleston Large Topstitched Hobo, the Troubadour Tote and the Soirée Drawstring. do you offer laptop bags? Yes, the bag that will perfectly fit a laptop and paperwork is the Troubadour Tote, as it features a center laptop divider and a foam-padded base. You can also check out the Metier Tote which offers a more streamlined silhouette.
do you charge sales tax? Sales tax is only charged for orders shipped within WA State: 9.5% as required by applicable laws. do you accept international orders? Yes! All prices are in US Dollars and will be calculated according to the current exchange rate in accordance to your credit card. USPS Priority International shipping for your total order is $15. Your purchase will arrive within 6-10 business days. Import duties, VAT, and customs fees are the responsibility of the customer. can I ship a bag as a gift? Yes! During checkout, use the gift recipient's address as the shipping address. I'll wrap it in pretty tissue and include a gift reciept and a message of your choice. Just let us know! p.s. If your gift recipient wants to exchange their bag for something different, no problem! Just have them get in touch within 14 days and we'll take care of the rest! what is your return and exchange policy? Exchanges are happily accepted within 14 days of receipt. Please contact us for return authorization. Returned bags must be returned in unused condition. Return shipping is the responsibility of the customer. If your return is accepted, you will be issued a store credit, or a trade value towards a new bag, less shipping & handling fees (usually $12-20). We reserve the right to refuse a return for any reason. Sorry, we cannot accept returns from other retailers. what if a bag says 'sold out'?
Chances are the bag is only temporarily out of stock. We offer a classic line of Hobos and Totes. However, all of my designs are subject to availability. I enjoy making limited-edition designs with vintage fabrics that often can not be replicated. This makes your bag more distinct to you! If you see something you simply cannot live without, please email me and I'll see what I can do for you! do you accept custom bag orders?
Since my design process is organic, I am always working on new designs and love to hear your feedback. However, I rarely accept custom work. As my business has grown, I have chosen to focus on creating limited-edition and one of a kind designs for immediate purchase here on my website. If you have product suggestions, I'm all ears: please get in touch with me here.. do you offer bag repairs? Yes, Crystalyn Kae guarantees workmanship and in the rare case that something goes wrong, we will repair your bag for free within the first year. We are always happy to replace/repair hardware & zippers for the life of the bag for a small fee, usually $30 - 65. If you have any questions regarding our ordering or shipping policies, please call 206.285.9377 (weekdays only) or contact us via this form. |
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If you prefer to purchase only animal-free handbags, we offer 